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Sales FAQ

• Which tax rules do apply?

  Taxes are levied based on the country we're shipping to:
  
  Inside Europe
  Inside the European Union our goods are subject to value added tax (VAT). The VAT rate is equal to the rate in the exporting country (i.e. 21% because Pozyx NV is located in Belgium). Companies outside Belgium with a valid VAT number are not charged VAT. Your applicable VAT rate is calculated during check-out. Belgian companies are charged VAT which they can deduct. For more information please check cross-border VAT.
  
  Outside Europe
  Outside the European Union, no value added tax is due (VAT). However, at the point of import the goods may be subject to local import taxes and import duties. In most countries the duties on electronic goods are zero-rated (0%). Please check with your local authorities for specific information.

• How do you ship my order?

  We use TNT Express (part of FedEx) as our global shipping carrier which allows us to ship to nearly any country in the world. We try to ship any new orders within 5 working days. Upon Shipment you will receive a link by email to track your shipment. Your parcel will be delivered on business days during the day.  Shipping can take 2-5 working days.

  
  If you have missed the delivery, you will receive a 'we missed you'-card which will allow you to reschedule the drop-off or pick up pour parcel from a nearby TNT/FedEx depot.

• What is the size of the package?

  The ready to localize kit - our most popular kit - has a weight of roughly 3 kg and the box has a size of 37 cm x 30 cm x 14 cm.

• Can you ship my order in express?

  We generally don't ship in express as we have outbound shipments every week (Wednesday). Express shipment is possible though if you are willing to pay more and depending on the cut-off times of our shipping carrier. Please contact sales@pozyx.io for more information.

• How does Pozyx support price quotes and purchase orders (POs)?

  If you are looking for a quote select "pay with wire transfer" as your payment option. You will receive a price quote in your e-mail inbox. A quote is non-binding. Alternatively you can fill in a PO-number in the appropriate field in the check-out process. Your PO number will be printed on your invoice. You are free to select your preferred payment option.

• What payment options are supported?

  We support the following payment options:
  
  Wire transfer
  Select wire transfer during the payment process. You will receive a quote with payment instructions. Transfer the amount due from your bank to ours:
      POZYX NV
      IBAN: BE40 7360 1689 7363
      BIC: KREDBEBB
  After the money is transferred (which usually takes a few days) we send you a confirmation email and will proceed with the fulfillment of your order.
  
  Credit card
  We accept credit card payments from all the major credit card companies. All your credit card information is encrypted and securely processed with Stripe, a major payment processor. Your credit card information never touches our servers. As soon as Stripe has processed your payment we will ship your order.
  
  PayPal
  Checkout can be performed with PayPal. Selecting this option redirects you to the PayPal website where you can enter your PayPal credentials OR enter your credit card information. As soon as PayPal has processed your payment we will ship your order.

• Which payment terms are provided?

  We don't provide any payment terms to new clients. Please contact sales@pozyx.io if you are a returning client and are looking for specific payment terms.

• Does Pozyx grant discounts for educational projects?

  The Pozyx Creator kits are already priced at a very attractive price-point. We therefore don't provide any discounts. Contact sales@pozyx.io if you are looking for reseller prices and/or volume discounts.

• Under what HS code does Pozyx needs to be cleared for customs?

  Pozyx hardware should be cleared as an electronic integrated circuit using the harmonized code: 8542.31.9000